Terms

Terms & Conditions – Evergreen Fundamentals

Last updated: 26 July 2025

Welcome to Evergreen Fundamentals! By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully.

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1. General

Evergreen Fundamentals (“we”, “us”, “our”) provides 100% natural, vegan skin creams created by Dr Bruce Stafford using herbal medicine. Our products are sold via our website and shipped within Australia.

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2. Product Use & Safety

• Patch Test Recommended: We recommend that you test our creams on a small area of skin before broader application, to ensure you do not have any adverse reaction.
• Storage: Please store all creams in a cool, dry place away from direct sunlight.
• Shelf Life: For best results and safety, use our creams within 6 months of opening. Unopened jars have a shelf life of 18 months.
• Application: Always use a clean finger or applicator to take cream from the jar, to avoid contamination.
• Allergies & Sensitivities: Our products contain natural herbal ingredients. If you have known allergies or sensitivities to any listed ingredients, please consult your healthcare provider before use.

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3. Orders, Payment & Shipping

• Order Confirmation: Once you place an order, you’ll receive a confirmation email with your order details.
• Payment: Payments are processed securely via our chosen payment provider at checkout.
• Shipping: We ship across Australia, usually dispatching orders the next business day. Delivery times may vary by region.
• Shipping Fees: Shipping costs are calculated at checkout and are non-refundable unless otherwise stated.

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4. Returns & Exchanges

• If you have concerns about your order, please contact us via email, phone, or Facebook Messenger within 7 days of receiving your product.
• Returns and exchanges are handled on a case-by-case basis. Due to the nature of our products, we may not be able to accept returns of opened jars unless there is a quality issue.

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5. Limitation of Liability

• No Liability for Use: While we strive to provide high-quality, safe products, Evergreen Fundamentals is not liable for any claims, damages, or adverse reactions resulting from the use or misuse of our creams.
• Customer Responsibility: It is your responsibility to read and follow all usage instructions and warnings provided on our website and product labels.

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6. Intellectual Property

All content on this website, including product descriptions, images, and branding, is the property of Evergreen Fundamentals and may not be used without our written permission.

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7. Privacy

Your privacy is important to us. Please see our https://evergreenfundamentals.com.au/privacy-policy/ for details on how we collect, use, and protect your personal information.

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8. Changes to These Terms

We may update these terms from time to time. The latest version will always be available on our website.

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9. Contact Us

If you have any questions or concerns, please contact:

Evergreen Fundamentals
Bairnsdale, Australia